Aug 13, 2025
4 min read
Learn how to integrate Auth0 with Java Spring Boot to secure your APIs and applications.
JavaSpring BootAPI+3 more
Jason Dinh
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various UIs
Work Experience
Founder & Managing Partner
Aug 2025 - Present
|Frisco, TX
|Full-Time
• Identified operational bottlenecks and implemented automated solutions to cut cost and improve conversion rates.
• Built automation and CRM infrastructure used to generate leads, manage pipelines, and automate partner follow-up
• Conversational AI workflows that boosted conversion rates for partners.
• Set record revenue months for established clients through strategic overhauls.
• Optimized ad campaigns to cut ad spend by 50% while increasing and improving conversion rates.
Software Engineering Lead Analyst
Aug 2023 - Apr 2025 (1 yr, 9 mo)
|Plano, TX
|Full-time
• Designed, implemented, tested and deployed RESTful APIs with Spring Boot and Java to support conversational AI handling 16,000+ monthly IVR phone sessions.
• Leveraged Kore.ai platform for NLP and custom-trained embeddings for domain-specific intent recognition.
• Led A/B testing for conversational flows via iterative prompt engineering, intent disambiguation, and fallback handling with high success rate for 500+ intent utterances.
• Partnered with product, business, cross-functional dev teams to refine project requirements, identifying optimization opportunities in intent recognition, dialog flows, and reducing latency.
• Collaborated with business and cross-functional teams to monitor and identify optimization opportunities to improve caller containment rates.
• Contributed to multiple new features and improvements helping our team earn the 2024 Cigna Velocity Award for completing our projects 4 months ahead of schedule.
Software Developer
Nov 2022 - Aug 2023 (10 mo)
|Remote
|Contract
• Collaborated with cross-functional dev teams to migrate legacy Java codebase to consume entity APIs across all of our services, resulting in full-time conversion with Cigna after 9 months.
• Monitored and queried for logs in SQL Oracle and MongoDB database to identify root causes and fixes for errors/exceptions. Maintaining an error rate below 0.7% for our services.
• Coordinated with offshore team members in on-call rotations to provide 24/7 support and provide release validations.
Application Support Engineer
Dec 2021 - Nov 2022 (1 yr)
|Frisco, TX
|Full-Time
• Provided technical support for Verizon’s Point of Sale (PoS) service, resolving incidents and service requests within agreed SLAs.
• Participate in on-call rotations, guaranteeing 24/7 support availability to support releases and address incoming tickets.
Recent Projects (1 of 6)
T Salon Suites
Marketing website built for a local salon business using Next.js, TypeScript, and Tailwind CSS.
Technologies:
ReactNext.jsTypeScriptNode.jsTailwind CSSshadcn/ui
LucidSerum
LucidSerum is an AI-native customer operations platform for growing businesses. It helps your team organize customer data, manage conversations, track follow-up, and build a clearer picture of the work happening across your business.
Technologies:
Next.jsOpenAPIPostgreSQLRedisGithub ActionsGrafanaTwilioAI Agents
iBrow iLash Academy & Studio
Marketing website beauty school and studio using Next.js, TypeScript, and Tailwind CSS.
Technologies:
ReactNext.jsTypeScriptNode.jsTailwind CSSMotionshadcn/ui
Growth Guild
Marketing website for my AI consulting business.
Technologies:
ReactNext.jsTypeScriptNode.jsTailwind CSSMotionshadcn/ui
Boothmark
An artist alley discovery platform for conventions. Event organizers can list their events and attendees can view artist profiles and get notified for events. Features geolocation, user authentication, role-based access control and responsive glassmorphism UI.
Technologies:
ReactNext.jsTypeScriptNode.jsTailwind CSSPostgreSQLJavaSpring BootAuth0MapBox